Where is Your Mind?

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Be a mindful, not mindless, entrepreneur Have you ever settled onto the couch one evening, put on the TV and before you know it are scraping the bottom of a “family-sized” bag of chips? What happened to having just a few? You certainly didn’t intend to eat the whole bag. So how did 100 or […]

Think Before Spending

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Money doesn’t go far in small business. Should we spend more on marketing communications? Buy a new laptop; desktop; tablet; smartphone; or camera?  Upgrade our website; CRM; billing system; cloud storage; phone or Internet services? Hire a new sales, customer service, or finance person? Enhance employee benefits? Create new products? And so on. Each opportunity […]

Wrap Up the Holidays with Some Extra Income

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While everyone may have already bought their holiday gifts by now, they’ve still got to wrap them! Along with no-question return policies and an army of customer service representatives, complimentary giftwrapping is another retail industry perk that is going extinct. Macy’s; JCPenney; Lord & Taylor; Target; and Kohl’s are just a few department stores that […]

Mindfully Wearing A Watch

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Some thoughts on mindfulness from Amanda Weathersby, founder of Mindful Profits: About a year ago, in an airport waiting area, I counted 32 people staring at their cell phones. I was waiting to catch a plane to visit a wise and wonderful 96-year-old man who had never used one. The trip would take two days out […]

Adventures In Customer Service

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Big companies do it.  Small companies do it.  But most companies don’t do it: Make customer service a strategic advantage. LL Bean does back flips to make sure orders are delivered on time, even when their contractors do not.  Amazon takes returns, within a certain time frame, no questions asked, and processes refunds when promised. Most […]