4 Obstacles to Great Customer Service


Small businesses cannot underestimate the power of customer service. A small business’ main source of new customers and, more importantly, recurring customers is referrals. While customer service may cost more, it has a positive impact on the profit margin of small companies. 77% of consumers are more likely to buy a new product when learning about […]

A Bakery’s Rise to Success


In 2000, Alan Hakimi, along with two business partners at the time, established Lyon Bakery, Inc. The now rapidly growing bakery started out with Hakimi selling loaves in 13-hour shifts every Saturday and Sunday to busy commuters at the Union Station market. Since then, the company has become one of the top wholesale bread suppliers in the […]

Legal Advice For Buying/Selling a Business


Before you buy or sell a business, including a franchise, an attorney should review all documents. But if you’re looking for legal advice, it’s hard to know where to start. We asked a group of knowledgeable people – most of whom have participated in some way with mergers and acquisitions – for recommendations. If you don’t have […]